1. Policy Overview
To enhance user experience and promote environmental recycling, ACUMEN has launched the ACUMEN Product Trade-in Program. This initiative allows users to trade in their old ACUMEN products for the latest ACUMEN models while responsibly recycling their old devices.
- Eligible Products:
The Trade-in Program applies exclusively to ACUMEN branded products, including but not limited to:
- XR10, XR10 Plus, XR10 4K
- M3, M3 Plus, DC4K
- Other eligible ACUMEN models
- Trade-in Benefits:
- ACUMEN provides a pre-set trade-in value for each eligible model. Users can check the trade-in values on the official ACUMEN website.
- Once the application is approved, users cover the shipping cost for sending in the old device and pay the price difference for the new product.
2. Trade-in Process
Step 1: Check Trade-in Value
Users can visit the belowing ACUMEN Trade-in Value Table to check the fixed trade-in value for their specific model.
Trade-in Value Table:
Old Device Model |
Condition Requirement |
Pre-set Trade-in Value |
|---|---|---|
| XR10 4K | Fully functional, all main components intact | $80 |
| Partially damaged but still operational | $60 | |
| XR10 | Fully functional, all main components intact | $70 |
| Partially damaged but still operational | $50 | |
| M3 Plus | Fully functional, all main components intact | $70 |
| Partially damaged but still operational | $50 | |
| M3 | Fully functional, all main components intact | $50 |
| Partially damaged but still operational | $30 | |
| XR10 Plus | Fully functional, all main components intact | $50 |
| Partially damaged but still operational | $30 | |
| DC4K | Fully functional, all main components intact | $70 |
| Partially damaged but still operational | $50 | |
| M4 2CH | Fully functional, all main components intact | $100 |
| Partially damaged but still operational | $80 | |
| M4 3CH | Fully functional, all main components intact | $120 |
| Partially damaged but still operational | $100 | |
| The Legend 2CH | Fully functional, all main components intact | $140 |
| Partially damaged but still operational | $120 | |
| The Legend 3CH | Fully functional, all main components intact | $160 |
| Partially damaged but still operational | $140 |
Step 2: Submit Trade-in Application
- Users fill out the Trade-in Application Form, providing details such as model, serial number, purchase date, and device condition.
- ACUMEN will review the application and respond within 1-3 business days to confirm eligibility.
- Upon approval, users will receive an official confirmation email to proceed with the trade-in process.
Step 3: Ship the Old Device
After approval, users must cover the shipping cost to send their old device to ACUMEN's designated address.
- Address: ACUMEN INC, 19687 Valley Blvd STE A, Walnut, CA 91789
- The condition of the received device must match the details provided in the application. Otherwise, ACUMEN reserves the right to adjust the trade-in value or reject the trade-in request.
Step 4: Pay the Price Difference and Receive the New Product
- Once ACUMEN receives and verifies the old device, the user will receive a payment link to pay the remaining balance for the new product.
- After payment is completed, ACUMEN will process and ship the new device.
3. Trade-in Examples
- Example 1: User A trades in an ACUMEN XR10 4K for an upgrade
- User A checks the trade-in value for a fully functional XR10 4K is $80.
- They submit a Trade-in Application and, once approved, self-pay for shipping to send in the device.
- ACUMEN verifies the device, applies the $80 discount, and User A pays the remaining price difference to complete the purchase.
- Example 2: User B trades in a slightly damaged ACUMEN M3
- User B checks the trade-in value for a partially damaged M3, which is $30.
- They submit a Trade-in Application, receive approval, and ship the device.
- ACUMEN verifies the condition, applies the $30 discount, and User B completes the payment to receive the new model.
4. Important Notes
✅ Users must cover the shipping cost to send in their old devices. ACUMEN does not provide prepaid shipping labels.
✅ Trade-in discounts cannot be combined with other promotional offers and must be used according to official ACUMEN guidelines.
✅ Users are responsible for removing all personal data from their devices before sending them. ACUMEN is not liable for any lost data.
✅ If the actual condition of the device differs from the description provided in the application, ACUMEN reserves the right to adjust the trade-in value or deny the trade-in request. Additionally, if the product is completely damaged and unable to power on or function after being powered, it does not meet the basic eligibility criteria for trade-in. In such cases, ACUMEN reserves the right to decline the trade-in request.
✅ Once an old device is recycled, it cannot be returned. Users should carefully confirm their decision before proceeding.
Effective as of January 01, 2025