Customer Support Support line · Mon–Fri 9–6 PST

Talk to a real person. Not a ticket queue.

Our support team sits in Walnut, California — the same people who build and test every Acumen mirror cam. Call, text, or email, and get an answer from someone who knows your device, Monday–Friday, 9:00am–6:00pm PST.

Fastest · Call +1 (909) 468-2828 Talk it through live — setup, firmware, warranty, anything.Call now → On the road · Text +1 (909) 569-9813 Snap a photo of the issue and text it to us. We reply during business hours.Send a text → Anytime · Email info@acumen-camera.com Include your order number for a same-business-day reply.Email support →

Prefer a form? Use the contact form and we'll get back to you within one business day.

Start your request in one click

Every form goes straight to a support agent — you'll hear back from a human within 1–3 business days.

Return & Exchange Form 30-day returns — start here and an agent takes it from there.Open form → Trade-in Application Upgrade your old Acumen cam. Reply within 1–3 business days.Open form → Warranty Claim Form Something not working? File a claim and we'll make it right.Open form → Track Your Order Live tracking for every shipment from our California warehouse.Track now →

The fine print, minus the fine print

The essentials of our policies — and a human to walk you through the rest.

Returns & Exchanges

Key points
30 days No-reason returns accepted within 30 days of delivery, no restocking fee.
As-new Item must be in original condition — packaging, accessories, manuals, and labels intact.
$0 ship Quality issue? We pay return shipping. For no-reason returns, you cover the label.
7 days Refund issued within 7 days of receiving your return; back on your card in 3–5 business days.
Excluded Customized items, purchases outside the official store, and damage from water, oil, sand, or unauthorized repair.
Start a returnFull policy
Not sure if your return qualifies? Don't guess — call us and we'll sort it out in one conversation.

Trade-in Program

Key points
Eligible Acumen models only: XR10, XR10 Plus, XR10 4K, M3, M3 Plus, DC4K.
Set value Every model has a pre-set trade-in credit by condition — e.g. $80 for a working XR10 4K. Fully dead units don't qualify.
4 steps Apply → we reply in 1–3 business days → ship us your old cam (your postage) → pay the difference and your new cam ships.
Heads-up Wipe your personal data first; condition must match your application; credit can't stack with other promos; recycled units can't be returned.
Apply for trade-inFull policy
Want a quote before you apply? Text a photo of your current cam to +1 (909) 569-9813.

More resources

Manuals, firmware, and how-tos — with a human one call away if they don't cut it.

FAQsTutorialsFirmware & AppUser ManualsInstallation GuidesWarranty PolicyExtended WarrantyShipping & Delivery
Still stuck?

We're one call away.

Skip the back-and-forth. Our California team picks up Monday–Friday, 9:00am–6:00pm PST — and an email any other time gets a reply the next business day.

Call +1 (909) 468-2828Text +1 (909) 569-9813info@acumen-camera.com

ACUMEN INC · 19687 Valley Blvd, STE A, Walnut, CA 91789
Contact form · Warranty · Returns · Trade-in