Refund and Return Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@acumen-camera.com

Sale items

Sale items include but not limited to: Trade Show Special, Holiday Sales,  Annual and Semi-annual Sales. All type of sales are final sales. Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@acumen-camera.com 

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@acumen-camera.com for questions related to refunds and returns.

Company Overview

Acumen was founded with a bold vision: to empower fearless adventurers and everyday drivers alike with cutting-edge driving assistance technology. Born out of Joseph’s personal journey of resilience, courage, and reinvention, Acumen reflects a deep commitment to progress, freedom, and safety.

Specializing in precision-engineered electronic rearview mirrors and smart driving solutions for pickup trucks and off-road vehicles, Acumen delivers products that combine advanced technology with rugged reliability. Whether on city streets or remote trails, our products ensure that drivers have unmatched visibility, confidence, and peace of mind.

Our Mission

At Acumen, our mission is to do more than provide safety—we strive to eliminate the anxiety of driving and give people the freedom to explore, dream, and live boldly. Through innovative technology and intuitive design, we aim to create solutions that not only protect but inspire, helping our customers focus on what matters most: the journey ahead.

Our Values
  • Courageous Innovation: We push boundaries and embrace challenges, constantly seeking new ways to enhance the driving experience. Every product we create is a result of relentless curiosity and a drive to innovate.
  • Freedom and Confidence: We believe that true freedom comes from knowing you are protected. Our solutions are designed to eliminate safety concerns, giving drivers the confidence to explore without limits.
  • Commitment to Progress: Inspired by our founder’s story, we see every challenge as an opportunity to grow. We’re dedicated to not only improving our products but also contributing positively to the communities we serve.
  • Integrity and Trust: Trust is the foundation of Acumen. From the quality of our products to the promises we make to our customers, we uphold the highest standards in everything we do.
Our Products
  • Advanced Electronic Rearview Mirrors:
    Designed for maximum clarity, enhanced night vision, and expanded field of view, our rearview mirrors provide unmatched safety and convenience for all types of vehicles.
  • Smart Driving Solutions for Pickup Trucks and Off-Road Vehicles:
    Built to withstand the toughest conditions, our solutions offer drivers intelligent features and superior durability, making every adventure safer and more enjoyable.
Why Choose Acumen?
  • State-of-the-Art Technology: Our products leverage the latest advancements in automotive technology to deliver superior performance.
  • Tailored for Adventure: We design with adventurers in mind, ensuring that our solutions meet the toughest demands on the road and off the beaten path.
  • Uncompromising Quality: Every Acumen product undergoes rigorous testing and quality assurance to ensure reliability and durability.
  • Customer-Centric Approach: Your journey is our priority. We’re dedicated to providing outstanding support and continuously improving your driving experience.